Help Center

Find the answers you need quickly and start using xxxMac Cloud Mac Service

Quick Start

Learn how to get started

Connection Guide

SSH and VNC Connection Methods

Account Management

Orders, Renewals, and Configuration

Technical Support

Contact us for help

Quick Start

🚀 How soon can I use it after purchase?

After successful payment, our automated system will immediately start deploying your Mac Mini. System initialization is usually completed within 1-5 minutes.

Upon completion, you will receive:

  • Email notification (including connection information)
  • Real-time console alerts
  • Full device access permissions
đŸ–Ĩī¸ Is the device dedicated or shared?

You are purchasing a 100% dedicated physical device, not a virtual machine!

✓ Dedicated Resources:

  • â€ĸ Mac Mini M4 Physical Device (10-core CPU / 16GB RAM)
  • â€ĸ Dedicated Public IPv4 Address
  • â€ĸ 1Gbps Dedicated Network Port
  • â€ĸ 256GB+ NVMe SSD Storage

Non-virtualized environment ensures 100% performance release, especially suitable for development and build tasks requiring a native macOS environment.

⚙ī¸ How do I check my device configuration?

You can view full device information in the console:

  1. Log in to the console (https://xxxMac.com/cn/kongzhitai.html)
  2. Select your order from the order list on the left
  3. Click on the "Device Info" tab

You can see: hardware model, CPU configuration, memory size, storage capacity, network information, system version, etc.

Connection Guide

đŸ–Ĩī¸ How to connect using VNC?

Recommended method: Use our web-based VNC, no software installation required!

Steps:

  1. Log in to the console and select your order
  2. Click the VNC button on the order details page
  3. The browser will open a new tab and automatically connect to the desktop

💡 Tip: Supports modern browsers like Chrome, Firefox, Safari. Chrome is recommended for the best experience.

⌨ī¸ How to connect using SSH?

SSH connection is suitable for scenarios requiring command-line operations, such as deploying applications, running scripts, etc.

# Basic connection command

ssh root@Your_IP_Address -p Port_Number

# Example

ssh [email protected] -p 22

Get Connection Info:

  1. Go to the order details page in the console
  2. View IP, port, and password in the "Connection Info" section
  3. Connect using a terminal tool (Terminal / iTerm / PowerShell)
🔄 How to power on/off/restart the device?

We provide convenient power management features, allowing you to control the device status remotely at any time.

Steps:

  1. Log in to the console and enter the order details page
  2. Find the power control button group at the top of the page
  3. Click the corresponding button:
    • đŸŸĸ Power On - Start the device
    • 🔴 Power Off - Safely shut down the system
    • 🔄 Restart - Reboot

⚠ī¸ Note: Billing continues even when the device is powered off. It is recommended to keep it on for remote access when not in use.

Account Management

📋 How to check order status and expiration time?

The console provides a clear order management interface:

📍 Order list on the left:

  • â€ĸ Displays all orders and real-time status
  • â€ĸ Green mark: Running / Red mark: Expired
  • â€ĸ Click an order to view details

📊 Order Details:

  • â€ĸ Creation time, expiration time
  • â€ĸ Auto-renewal status
  • â€ĸ Remaining days

đŸ’ŗ Transaction History:

View all renewal and payment records at the bottom of the page

💰 How to renew or upgrade configuration?

Renewal:

Supports daily/weekly/monthly/quarterly renewals. Longer terms offer better rates. You will receive email reminders before the order expires, and you can also renew manually in the console.

Upgrade Configuration:

  • Storage Expansion: Can be upgraded in the console at any time, just pay the price difference for the remaining days
  • Thunderbolt 5: Requires at least 2 devices, can be activated on the order details page

💡 Tip: Downgrading configuration requires waiting for the current billing cycle to end.

⚡ What is Thunderbolt 5 Parallel Service?

This is our premium network service that utilizes Thunderbolt 5's 80Gbps ultra-fast bandwidth to physically connect multiple Mac Minis into a high-performance cluster.

🚀 Technical Advantages:

  • â€ĸ 80Gbps Bandwidth - 8x faster than 10GbE
  • â€ĸ <1ms Latency - Near-local performance
  • â€ĸ Supports up to 6 devices interconnected
  • â€ĸ Complete physical layer connection, stable and reliable

đŸ’ŧ Use Cases:

  • Distributed Compilation Farm (Xcode Build Acceleration)
  • Parallel Rendering Cluster (Video/3D Rendering)
  • AI Model Training (Multi-device Collaboration)
  • Big Data Processing Tasks

Technical Support

📧 How to contact customer support?

We provide multiple support channels:

Ticket System (Recommended)

Click the "Support" button in the console to submit a ticket, responding within 24 hours.

⏰ Service Hours: Our technical team is online 24/7 to ensure timely response to your issues.

💸 What is the refund policy?

We provide a flexible refund policy:

✓ New Purchases:

Full refund available within 24 hours of purchase, no questions asked.

✓ Service Failure:

Pro-rated refund available if service interruption exceeds 24 hours due to our fault.

How to Apply:

Submit a ticket in the console, select "Refund Request" type, and we will process it within 1-3 business days.

Have other questions?

Our support team is always here to help

Send Email Submit Ticket